Frequently asked questions

1. The presentation of products on this website is not a legally binding offer but an invitation to send an enquiry. No prices are shown online; with "Add to quote" you put together a non-binding quote request.
2. In response to your request you receive an individual written quote from us (usually by email) with prices, shipping costs, delivery time and payment terms. Unless stated otherwise, our quotes are valid for 30 days.
3. The contract is concluded when you accept the quote in writing or in text form (e.g. by email, signed quote or order quoting the quote number) and we confirm your acceptance with an order confirmation, at the latest upon delivery of the goods. For payment in advance, PayPal, credit card or Stripe, the contract may also be concluded when you complete the payment via the payment link we send you.
4. The contract language is English or German, depending on the language of the quote. We send you the contract text (quote, order confirmation and these terms) in text form. You can view and save these terms on this page at any time.

Full text: Terms and conditions ›

1. We offer the following payment methods: invoice, payment in advance by bank transfer, PayPal, credit card and further payment methods offered via the payment service Stripe. The payment methods available in each case are stated in the quote.
2. We offer payment on invoice in particular to schools, public authorities, public institutions and businesses; we reserve the right to carry out a credit check. Unless otherwise agreed, invoices are payable without deduction within 14 days of the invoice date.
3. For payment in advance, we provide our bank details in the quote or order confirmation. The goods are dispatched once payment has been received.
4. For payment via PayPal, credit card or Stripe, the payment is processed by the respective payment service provider, whose terms also apply.
5. Businesses are in default without a reminder if they do not pay within the payment period. In case of default we charge statutory default interest. For businesses we reserve the right to claim further damages for default.
6. You may only set off counterclaims that are legally established, undisputed, acknowledged by us or based on the same contractual relationship.

Full text: Terms and conditions ›

1. The prices stated in the quote apply. Prices for consumers include statutory VAT; prices for businesses are exclusive of VAT.
2. Shipping costs and, where applicable, freight, installation or additional costs are shown separately in the quote.
3. VAT is charged according to the rules of the country of delivery where applicable. For deliveries across borders, additional customs duties, import taxes and fees may apply, which are borne by the customer unless the quote states otherwise (e.g. delivered duty paid).

Full text: Terms and conditions ›

1. We deliver to the delivery address given by the customer. Large items such as charging carts and charging cabinets are delivered by freight forwarder to the kerbside, unless something else (e.g. delivery to the place of use or installation) has been agreed in the quote.
2. The delivery time is stated in the quote or order confirmation. Delivery times shown on the website refer to goods in stock and are non-binding guide values. Depending on the country of delivery we deliver from our warehouse in Dubai or Germany.
3. If ordered goods are not available because our supplier does not deliver to us through no fault of our own, we will inform you without delay. In this case we may withdraw from the contract; any payments already made will be refunded without delay.
4. Partial deliveries are permitted where they are reasonable for you. You will not be charged any additional shipping costs for them.
5. For consumers, the risk of accidental loss and accidental deterioration of the goods passes only upon handover to the customer. For businesses, the risk passes when the goods are handed over to the carrier.
6. Businesses must check the goods on delivery for externally visible transport damage and note it on the delivery note or consignment note. This does not affect the statutory rights of consumers; however, we ask you to report transport damage as soon as possible so that we can make claims against the carrier.

Full text: Terms and conditions ›

Formcase GmbH (manufacturer), Daimlerstraße 19, 89564 Nattheim, Germany
Contact for customers of this website: Formcase International Trading LLC · +971 58 691 3712

Full text: Warranty ›

We warrant that Formcase products are free from defects in material and workmanship that impair their function for the duration of the warranty. The warranty applies to all Formcase-branded products, e.g. charging carts (TransformerCart), charging cases (TransformerCase), charging hubs, charging stations and cabinets (TransformerBox, TransformerLocker), keyboard and protective cases, Stylus Pencil, power adapters, cables and accessories.

Full text: Warranty ›

If you bought as a consumer, you can return new, unused products in their original packaging within 14 days of delivery without giving a reason. Mandatory consumer rights of your country remain unaffected and apply if they are more favourable.

Full text: Returns ›

1. Let us know before you send anything back: [email protected] or +971 58 691 3712, with your order or invoice number.
2. We will tell you the return address and, for freight items such as charging carts and cabinets, arrange a collection.
3. Please use the original packaging if possible and remove your own devices and data.

Full text: Returns ›

Please act straight away:

1. If it is safe to do so: unplug the power cable or switch off the power supply.
2. Keep your distance. Do not open the doors if smoke is coming out. If there is a fire, leave the room and call the fire brigade (local emergency number).
3. Stop charging and using any device with a swollen or damaged battery.
4. Do not use the product again and do not open or repair it yourself.
5. Contact our support directly with the serial number and, if possible, photos. We will deal with it as a priority.

Open the help article ›

Please check these points in order:

1. Socket: Does the socket work with another device? Switch on power strips that have their own switch.
2. Power cable: Push it in firmly at both ends, at the wall and at the cart.
3. Switch and timers: If your model has a main switch, is it on? Is the cart connected to a timer or to a socket that is switched off at night?
4. Fuse: Has a fuse or the residual current device (RCD) tripped in the room? This can happen when several carts share one circuit.
5. Restart: Unplug, wait 60 seconds, plug back in.

If the cart still has no power, please do not open the housing. Create a ticket with the serial number (inside), and we will help you quickly.

Open the help article ›

1. Check the cable: Is it pushed in firmly at the device and at the port? Thick cases can push the plug out a little.
2. Try another port: Move the device to another slot. If it charges there, the port or the cable is the cause.
3. Swap the cable: Try another cable that works. Cables are the part that wears out most often.
4. Completely empty batteries: Deeply discharged devices often only show that they are charging after 15 to 30 minutes.
5. Restart the device: A restart fixes some charging-indicator errors.
6. The device's charging socket: Carefully remove lint or dirt, never with metal.

The device does not charge at any port, but does charge with another charger? Then please create a ticket with the serial number.

Open the help article ›

1. Reseat the iPad: Take the iPad out of the case and put it back so it sits firmly.
2. Clean the contacts: Wipe the Smart Connector contacts on the iPad and on the case with a dry, soft cloth.
3. Compatibility: Does the case fit your iPad? You find the model under Settings › General › About.
4. Restart and update: Restart the iPad and update to the latest iPadOS.
5. Bluetooth keyboards: Charge the keyboard, remove it in the Bluetooth settings and pair it again. (Smart Connector keyboards need no pairing.)

Open the help article ›

1. Check the model: On the iPad under Settings › General › About (model name and model number, e.g. A2696).
2. Compare with the product page: Many iPads look the same but differ by millimetres or in the camera position.
3. Ordered the wrong model? Create a ticket with the invoice and we will find a solution.

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1. Charge: Fully charge the pen.
2. Switch on: If your pen has a button, use it to switch the pen on.
3. Compatibility: The Formcase Stylus Pencil is made for iPads from 2018 onwards. Check your model under Settings › General › About.
4. Another pencil connected? If an Apple Pencil is connected at the same time, disconnect it in the Bluetooth settings as a test.
5. Tip: Screw the tip in firmly; replace worn tips.

Open the help article ›